Terms & Conditions
This website and shop is owned and managed by ONCE UPON A RIDE S.L. trading as OUAR...
Registered office is:
Calle El Majuelo 6, 2-3
28005 Madrid, Spain
VAT Registration number: ES-B42836189
“OUAR..." logotype is a registered trademark of ONCE UPON A RIDE SL
“OUAR...” is trademark of ONCE UPON A RIDE SL
The intellectual property rights in all content on this Website are the property of ONCE UPON A RIDE SL and you are granted no rights in relation to any copyright, designs, trademarks or any other intellectual property and material rights relating to its content.
USING THE WEBSITE AND REGISTERING
ONCE UPON A RIDE SL grants you a license to access and use this website, but not to make commercial use of any of the content, nor to collect or store any of the product descriptions, images or prices, either manually or using systematic data-mining or data gathering techniques without the express written permission of ONCE UPON A RIDE SL.
All of the content on the website is the property of ONCE UPON A RIDE SL, and enjoys the full protection of Spain and international copyright law.
Our website gives you the option of registering with us with a username and password. Responsibility for keeping the username and password confidential rests with you. ONCE UPON A RIDE SL does not have the means to check the identity of people using the website and cannot be liable if someone other than you uses your confidential details.
PLACING AN ORDER
By placing an order through the website, you confirm that you are at least 18 years old and capable of entering into a legally binding contract under Spanish law.
When you submit an order to ONCEUPON A RIDE... (hereinafter OUAR), your submission constitutes an offer to purchase goods from OUAR. On acceptance of the offer by OUAR, your contract is with OUAR, and your statutory rights are with ONCE UPON A RIDE SL.
OUAR changes its product prices from time to time and always tries to ensure that they are up to date. In the unlikely event that a product is shown on the website at the incorrect price, OUAR reserves the right to not accept your offer to purchase at that price and will contact you to ask you if you wish to purchase at the correct price. If you confirm that you wish to purchase at the correct price, that confirmation will constitute a new offer to OUAR.
Prices displayed on the website do not include delivery charges which may or may not be applicable depending on which products you buy, your delivery address, and any promotions which may be running at the time you make your purchase. Delivery charges are shown clearly at the shopping basket stage of the order process, and any choices you make during that process (for instance, in selecting ‘Standard’ or Express’ shipping) will constitute your contractual acceptance of the delivery charges which appear in the shopping basket as a result of those choices.
Prices displayed on the website are shown in Euros and include Spanish VAT by default. For more information on the rules regarding VAT, see below.
Payment on the website is by credit or debit card. We accept Visa, MasterCard, American Express, Maestro, Maestro International, Visa Electron, and JCB.
We charge customers’ credit/debit cards at the time the order is placed. Our website does not allow you to order products which are out of stock which means that you should only ever be paying for products which can be shipped immediately. Occasionally, however, the stock position shown on the website may be inaccurate and we might be unable to send a product shown as ‘in stock’ and for which you have paid. If this happens, we will contact you to ask whether you would prefer to cancel the order and receive a refund or wait until stock becomes available.
Customer credit and debit cards are charged by OUAR in Euros. Where prices are displayed in other currencies, these prices are indicative only and may not reflect the live exchange rate at the time. Accordingly, international customers may find that the amount shown on their credit/debit card statement is not the same as the amount which was indicated on our website – for the simple reason that currency rates have moved. This is not something within our control.
Ownership of goods remains with OUAR until full payment is received by OUAR from the customer.
If the goods ordered by you are subject to a tax, duty or other charge when the package reaches its destination, responsibility for paying those charges is yours, not OUAR’s. OUAR has no way of knowing what customs and import charges may be in force at any time in any country, and makes no allowance in its pricing policy for such charges. For the purposes of customs and other importation charges, therefore, you assume the role of importer of the goods. OUAR cannot be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a package by customs or other authorities. For more information, please contact your local customs office. Any charges incurred are to be paid by you upon order delivery.
Please note that local import duties vary by country and region. These taxes are to be paid by the customer.
Prices on our website include taxes and duty fees within European Union.
Please be aware, if the customer chooses to refuse the shipment due to local import duty & tax, the parcel will automatically be returned to OUAR. In this case, OUAR reserves the right to charge the customer a 20 Eur administration fee.
OUAR sends packages with the main delivery services companies to all their destinations. The products ordered are delivered to the address specified by the customer on the order form. Tracking information is sent to the customer once the order is handed over to the delivery services company in charge of the shipping.
Shipping times, cost and specific conditions are shown in the Shipping section in our website.
Please be aware shipping costs and delivery times vary from country to country.
Customer should carefully check the package content is as ordered and conditions and sizing are correct. Any incidence must be reported as soon as possible to OUAR via email to Customer Service.
OUAR reserves the right to request additional shipping costs from the customer on orders for multiple items if shipping parameters such as package weight and size exceed the shipping rate established.
We want you to be happy with the products you receive from OUAR and our contract with you therefore entitles you to return goods on the conditions set out below. Nothing in those conditions affects or detracts from your statutory rights, in particular your right to receive goods which are of satisfactory quality, fit for purpose and which conform to the description given of them on our website.
Returns of the products purchased by you must be notified to OUAR within a period of 15 days of receipt of your order. Products must be in perfect conditions and keeping all labels and original packaging for an approved return. We reserve the right to refuse refunds for returned items, which are not in saleable condition and complying with the requirements hereby stated.
Faulty items will either be replaced, repaired or refunded after evaluation and confirmation by OUAR Quality team.
Returns must be notified online and are only accepted for items purchased directly from OUAR official website.
When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.
Products purchased as gifts can be fully refunded to the original purchaser; alternatively we can provide a credit to the gift recipient. OUAR is unable to refund postage on returned gift items.
Returns, refunds and exchanges conditions are shown in the Returns sections in our website. For any inquiry you may have, contact our Customer service team at: firstname.lastname@example.org
OUAR treats information provided by you during purchasing or any other action on our website with respect and integrity.
OUAR reserves the right to make changes to its website, policies, and Terms & Conditions at its absolute discretion.
If any of these Terms & Conditions are determined to be illegal, invalid or otherwise unenforceable by law, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms, and the remaining Terms & Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
These Terms & Conditions are governed by and construed in accordance with the laws of Spain.
We may transfer our rights and obligations under these terms to another organization. In this case, we will notify you in writing; however, this will not affect your rights or our obligations under these terms, keeping this arrangement between you and OUAR.